Shipping and Returns

Shipping

We offer free postage for orders over £25. Orders under £25 will cost £2.50.

We use Royal Mail 2nd Class Delivery. Estimated delivery time for Royal Mail is 2-5 days after dispatch including Saturdays.*

Orders placed by 3pm will be dispatched same day.

Orders placed after 3pm on Friday will be sent on Monday. Any orders placed after 3pm on Saturday will be processed on Monday.

Our warehouse is closed on Saturdays and Sundays and bank holidays - therefore we are unable to dispatch orders on Saturdays, Sundays and bank holidays. We dispatch on working days only.

*United Kingdom: sometimes there are delays within Royal Mail network that are out of our control and may take up to 10 working days to arrive. If your item has still not arrived after 10 working days have elapsed since the day of dispatch, please contact us so we can assist you further.

Do you ship internationally?

We do not currently offer international shipping, but we hope to be posting our products internationally very soon!

What forms of payment do you accept?

We accept most major payment methods such as Visa, Mastercard, Paypal, Google Pay and Apple Pay.

Returns and exchanges

For returns and exchanges based on unwanted items; you must return within 14 days of receiving the item.

Due to the nature of our product and for hygiene reasons all products must be returned in their ORIGINAL UNUSED, UNOPENED PACKAGING. We will not refund any goods that have been opened or worn. Items must be returned with seal intact.

Returns are to be sent to us at your own expense and you must ensure that the goods are packaged adequately to protect against damage and accompanied with your order number. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We will refund you the price you paid for the item and delivery charge but not return costs.

Faulty Goods/Guarantee

Faulty goods or wrong items must be reported and returned to us before they're worn, modified or used.

Please check the goods on delivery. In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days from the date you receive the item.

Prior to making any returns you must first contact us by email providing details of the problem. It's helpful if you can provide us with a photograph of the problem, this normally save you having to return the goods for inspection.

If an exchange is necessary, this will be arranged without reasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our Returns address and checked.

The cost of returning goods to us is your responsibility, but if on inspection we find the goods to be faulty, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. The maximum refund delivery costs will be the costs of delivery by the least expensive delivery method we offer.

If the goods are not faulty we will return them to you, however you will be required to cover our reasonable postage costs.

Address changes, Order cancellations

Please contact our customer service team with your query and 'urgent' in the subject. For example 'Urgent - address change' or 'Urgent - order cancellations'.

Please note it is the responsibility of the buyer to check the address when paying for items. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by the carrier for redirecting your delivery.

Our customer services are open Monday - Friday between 9am-4pm (excluding bank holidays).

How do I submit a Return?

Use our contact form stating the reason for the return and your order number and our team will be in contact with you.

How long for a return to be processed?

Please allow for up to fourteen business days from when you shipped the package, for us to receive your package and process your return.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item; We will also notify you of the approval or rejection of your refund.

If you are approved, you will receive a confirmation email and your refund will be processed. Depending on whether you wish to exchange or refund, a credit will automatically be applied to your original method of payment, within 5 working days.

Before processing a refund, we require evidence that the item has been returned to us (in the event that we do not receive it). Satisfactory evidence includes: A signed, stamped Royal Mail proof of postage (obtained when posting your item from a Post Office, and/or a Royal Mail tracking code for the Royal Mail Signed-For service or the Royal Mail Special Delivery Service.

Our customer services are open Monday - Friday between 9am-4pm (excluding bank holidays).